Answers to common questions about Rapaport Studio. For an overview, see Introducing Rapaport Studio.
Getting started
Who can use Rapaport Studio, and does it cost extra?
Who can use Rapaport Studio, and does it cost extra?
All Rapaport Trade members in the US can use it, on any plan, at no extra cost. You only pay for the diamond, the ring and any agreed services once your order is confirmed.
How do I open Rapaport Studio?
How do I open Rapaport Studio?
Select Rapaport Studio in the left-hand menu. From there, start with a diamond, browse the setting collection, or request a custom design.
Can I use it in the mobile app?
Can I use it in the mobile app?
Not yet. Rapaport Studio is available on desktop only for now.
Can my diamonds be included in Rapaport Studio as a supplier?
Can my diamonds be included in Rapaport Studio as a supplier?
Please contact us.
Diamonds and designs
Can I use my own diamond or buy only a setting?
Can I use my own diamond or buy only a setting?
No. Rapaport Studio supplies a finished ring with a natural diamond from one of Rapaport Studio's approved suppliers on Rapaport Trade. Customer-owned diamonds and setting-only orders aren't supported.
Why can't I remove the supplier filter when I start with a diamond?
Why can't I remove the supplier filter when I start with a diamond?
When you click Start with a diamond, the search shows only diamonds Rapaport Studio can use, from its approved suppliers in New York. Those filters stay on so every result can be set. Shape, size and the other filters work as usual.
What color and clarity are the side stones?
What color and clarity are the side stones?
G-H color, SI1 clarity.
Is the diamond reserved when I submit a request?
Is the diamond reserved when I submit a request?
No. Rapaport requests a hold from the supplier. Once the supplier accepts, the diamond is held for up to 48 hours. After your order is confirmed, the diamond is reserved for you.
Can I negotiate the diamond price?
Can I negotiate the diamond price?
Yes, directly with the participating supplier. You still make all payments through Rapaport Trade, and receive one invoice from Rapaport for the diamond and ring.
How do I identify a ring when I contact you?
How do I identify a ring when I contact you?
Each ring is named by its style and a Rapaport code, for example Halo Setting RPT-ER-0067. You'll see it on the collection, the ring page, your drafts and My Orders. Quote this code when you message us.
Can I request a custom design?
Can I request a custom design?
Yes. Open the Custom Design tab, describe the ring and upload a photo, sketch or design (JPG, PNG or PDF, up to 10 MB). You can add a Rapaport Trade diamond by its Diamond ID now, or choose the stone later. Click Find a diamond to search eligible diamonds in a new tab. The form keeps everything you've typed.
Custom work needs a technical review, a separate quote and your approval before production.
Changes to a setting
Can I change a collection setting to fit a larger or smaller center stone?
Can I change a collection setting to fit a larger or smaller center stone?
Usually, yes. Changing the head size on a collection setting is a change to a stock setting, so you don't need to go through Custom Design. Rapaport checks the change with the manufacturer, who confirms whether it's possible and the price. See below for how to request it.
Does the setting price change with ring size?
Does the setting price change with ring size?
Not up to size 12. All ring sizes up to 12 are the same price. A size above 12 is handled as a change to the setting, and we'll confirm the price with the manufacturer.
How do I request a change to a setting?
How do I request a change to a setting?
Describe the change, such as the center stone size or ring size you need, in the free-text field when you place your order. Your order stays pending while we confirm it with the manufacturer. We'll then update it with the revised price, and you approve it before anything is final.
Pricing and payment
What does the price include?
What does the price include?
The first price is Setting & service (including side stones). Every ring order also has a $35 shipping charge, included in the total. Once you've chosen the diamond, the full total shows. Tax and insurance are priced separately and shown in your order summary before you approve.
Custom designs are quoted separately and don't include the $35 shipping line.
Are side stones included?
Are side stones included?
Yes. Side stones are part of the setting price. On the ring page, open Summary to see how many there are and their total carat weight. Rings without side stones don't show this row.
Am I placing an order when I click Place order?
Am I placing an order when I click Place order?
Not a final one. Rapaport first confirms the diamond, compatibility, final price and delivery estimate. Your order is final only after you approve the details and Rapaport sends written confirmation. Not ready yet? Click Save draft and come back to it later.
How do I pay?
How do I pay?
All payments are made through Rapaport Trade, by wire or bank transfer. Rapaport sends payment instructions with your order confirmation. Production starts once your payment has cleared.
Production and delivery
How long does it take?
How long does it take?
Manufacturing takes about 14 business days from payment. Total delivery takes longer, as it includes diamond intake, quality checks and transfers. We'll give you an estimate before you confirm.
How do I track or change my order?
How do I track or change my order?
Go to My Orders to see each order's stage, from Order received through to Delivered. Use Message Rapaport on the order to ask a question or request a change. We'll also email you tracking details once your ring ships.
Returns and warranty
Can I return or resize a ring?
Can I return or resize a ring?
Standard rings can be returned within 30 days of delivery, with authorization. Custom and engraved rings can't be returned. One labor-only resize is included within 90 days of delivery.
What if my ring arrives damaged or incorrect?
What if my ring arrives damaged or incorrect?
Contact us within two business days of delivery with your order ID and clear photos, and we'll agree next steps with you.
What does the warranty cover?
What does the warranty cover?
Manufacturing and setting defects, for 90 days from delivery to your customer (up to 180 days from delivery to you). It doesn't cover normal wear, misuse or unauthorized repairs.
Still have a question? Chat with our Customer Success team.


