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Rapaport Ring Builder FAQs

Common questions about Rapaport Ring Builder: access, diamonds, pricing, payment, delivery, returns and warranty.

Written by Philippa Corrick

Answers to common questions about Rapaport Ring Builder. For an overview, see Introducing Rapaport Ring Builder.

Getting started

Who can use Ring Builder, and does it cost extra?

All Rapaport Trade members in the US can use it, on any plan, at no extra cost. You only pay for the diamond, the ring and any agreed services once your order is confirmed.

How do I open Ring Builder?

Select Ring Builder in the left-hand menu. From there, start with a diamond, browse the setting collection, or request a custom design.

Can I use it in the mobile app?

Not yet. Ring Builder is available on desktop only for now.

Diamonds and designs

Can I use my own diamond or buy only a setting?

No. Ring Builder supplies a finished ring with a natural diamond from one of Ring Builder's approved suppliers on Rapaport Trade. Customer-owned diamonds and setting-only orders aren't supported.

Is the diamond reserved when I submit a request?

No. Rapaport requests a hold from the supplier. Once the supplier accepts, the diamond is held for up to 48 hours. After your order is confirmed, the diamond is reserved for you.

Can I negotiate the diamond price?

Yes, directly with the participating supplier. You still make all payments through Rapaport Trade, and receive one invoice from Rapaport for the diamond and ring.

Can I request a custom design?

Yes. Open the Custom Design tab, describe the ring and upload a photo, sketch or design (JPG, PNG or PDF, up to 10 MB). You can add a Rapaport Trade diamond now or choose the stone later. Custom work needs a technical review, a separate quote and your approval before production.

Pricing and payment

Does the price shown include the diamond?

The first price shown in Ring Builder is just the setting and manufacturing cost. Once you've selected the diamond, the full price shows. Tax, shipping and insurance are priced separately and shown in your order summary before you approve.

Am I placing an order when I click Place order?

Not a final one. Rapaport first confirms the diamond, compatibility, final price and delivery estimate. Your order is final only after you approve the details and Rapaport sends written confirmation. Not ready yet? Click Save draft and come back to it later.

How do I pay?

By wire or bank transfer. Rapaport sends payment instructions with your order confirmation. Production starts once your payment has cleared.

Production and delivery

How long does it take?

Manufacturing takes about 14 business days from payment. Total delivery takes longer, as it includes diamond intake, quality checks and transfers. We'll give you an estimate before you confirm.

How do I track or change my order?

Go to My Orders to see each order's stage, from Order received through to Delivered. Use Message Rapaport on the order to ask a question or request a change. We'll also email you tracking details once your ring ships.

Returns and warranty

Can I return or resize a ring?

Standard rings can be returned within 30 days of delivery, with authorization. Custom and engraved rings can't be returned. One labor-only resize is included within 90 days of delivery.

What if my ring arrives damaged or incorrect?

Contact us within two business days of delivery with your order ID and clear photos, and we'll agree next steps with you.

What does the warranty cover?

Manufacturing and setting defects, for 90 days from delivery to your customer (up to 180 days from delivery to you). It doesn't cover normal wear, misuse or unauthorized repairs.

Still have a question? Chat with our Customer Success team.

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