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Sell on Chats & Trades on the Web

How to negotiate with a buyer, track changes, view trade status, close a deal and send an invoice in Trade Center

Written by Philippa Corrick

When a buyer is interested in one of your listings, they will make an offer or contact you by clicking on the item page's Send Seller a Message button.

This opens Chats & Trades and where you can view their offer.

Important: Click here to turn on your Chats & Trades notifications to make sure you are notified whenever the buyer responds.

Chats & Trades Flow for Rapaport Trade Sellers

  1. Click on the Chats & Trades icon to enter your Chats & Trades

  2. Select Offers tab in the top left hand corner and choose Sales. Here you have a number of options:

    1. Your trades: Filter by negotiation stage/newest trade/assign to another user

    2. Assign to another member of your team

    3. Chat window: Track trade changes, chat with the seller and send or receive files

    4. Item information: Click to open the Item page

    5. Trade Status: Current Sale Conditions

    6. Negotiation Terms: Click to submit make a counteroffer and/ update your terms, match price, sign agreement

    7. Buyer Information: Link to a member profile page

    8. Send invoice: Only once the price is matched and both signs have agreed and signed

  3. Negotiate: Click on See Negotiation Terms to:

    1. Accept the offer - price match

    2. Make counteroffer and update price.

    3. Update the payment and shipping terms and the type of transaction

  4. Agree and Sign: Once both sides price match, you can both Sign Agreement

  5. Invoice: Create and send

    • You can decline the offer at any stage, up until both parties have Signed the Agreement

    • Once completed, mark deal as complete

Set Up Your Shipping Details

  1. Go to My Account > Settings & Preferences > Shipping Details.

  2. Enter your company's shipping address — this is what appears on your invoices.

Now you are ready!

Issue and Send an Invoice

  1. Review the information is correct

  2. Edit the payment due date if agreed on

  3. Number the invoice in order to preview and send

Important Notes Regarding Sale Conditions

  1. By default, the Sale Conditions and invoice will automatically incorporate the shipping details set up in your Settings & Preferences.

    • See the section above to learn how to set up

  2. You can edit the payment/transaction/shipping/trading terms for an individual sale by clicking on See Negotiation Terms and selecting Update Price & Terms.

  3. Click here to read more about Chats & Trades.

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