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How to resolve Suspended Diamonds

Written by Philippa Corrick
  • Rapaport Trade diamond listings must be updated weekly; otherwise, they are suspended and no longer appear in search results.

  • We will send you a reminder email the day before your diamonds expire with a link to your listings on Rapaport Trade.

  • Please delete sold diamonds as soon as possible.

What to do if your Diamonds are Suspended

  • If there are no changes to your inventory, go to Manage My Diamonds > click Update at the top right of your listings. This refreshes them for another week.

  • If there are changes to your inventory:

    • Update your inventory file: open your diamond inventory file > edit the file > re-upload to Rapaport Trade.

    • If you do not have an inventory file, you can either:

      • Update listings one by one: Go to your listings on the app or Rapaport Trade website:

        • Go to Manage My Diamonds > filter and find the diamond you want to edit

        • Click the diamond's row to open its details > click the pencil at the top right of the panel > edit and Save

      • Export your diamonds into a CSV file, edit and re-upload:

        1. Go to Manage My Diamonds > click the three-dot menu at the top right > Export & Reporting. A second menu opens with three options:

          • Export Selected — exports only the diamonds you have ticked. Filter your list first, then select the diamonds you want.

          • Export All — exports your full list of diamonds.

          • Generate Report — sends a report to your Reports section. See the conditions below.

        2. Your diamond listings export to CSV

        3. Edit the file > Re-upload to Rapaport Trade

Generating a Report

Generate Report sends a report to your Reports section. A diamond is only included if it meets all of these conditions:

  • The diamond is white and active.

  • It has a GIA, GIA DOR, or GIA + RDC certificate.

  • It is over 1 carat.

The following diamonds are not eligible:

  • Fancy-colored diamonds

  • Diamonds without a price

  • NA diamonds

Click here to learn more tips on how to manage your diamond listings.

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