Every person who uses Rapaport Trade needs their own login. If more people in your company need access, the Primary Account Holder can add them as users.
Good to know: Logins can’t be shared. See our Login & Password Policy for the full rules.
Before you start
Only the Primary Account Holder can add, edit, deactivate or remove users.
Users can only be managed on the Rapaport Trade website, not the app.
Each additional user costs $170 a year, billed on your renewal date.
Each new user needs a government-issued photo ID and proof of employment, such as a pay stub, a signed and dated letter on company letterhead, or a Bourse card showing their name and company.
New users are approved by your Account Manager, which takes 1–2 business days.
Watch how it works
Add a user
Go to My Profile > Rapaport Trade Users.
Click + New User.
Fill in the user’s details. First Name, Last Name, Email, Phone and User Name are required.
Read the agreement, tick I reviewed and confirmed the above information, then click Save & Next.
On the Permissions step, choose what this user can access. See Team Access & Permissions.
On the Compliance step, upload the user’s photo ID and proof of employment.
Tip: Give each user only the permissions they need for their job.
Edit a user
In Rapaport Trade Users, click the Profile icon next to the user. You can change their job title, phone, mobile and email (Change Email), choose whether they appear in the Member Directory, and update their permissions on the Permissions tab. Click Save when you’re done.
For more on the Member Directory setting, see Why Isn't My Profile in the Member Directory?
Good to know: Names can’t be changed. If a user’s name has changed, add them as a new user. Once the new user is approved, we’ll remove the old one.
Deactivate or reactivate a user
In Rapaport Trade Users, click the Active icon (power symbol) next to the user’s name to deactivate them. Green means the user is active. Click the icon again to reactivate them.
Remove a user
In Rapaport Trade Users, click the trash icon next to the user’s name. They will no longer appear on your account.
Good to know: Removing a user doesn’t refund the $170 fee, but you can add someone else in their place.
Troubleshooting
Can’t see + New User? Make sure you’re logged in as the Primary Account Holder.
New user not active yet? Approval takes 1–2 business days. Check that their photo ID and proof of employment were uploaded.
Using the app? Switch to the website to manage users.
Need help? Contact us.