Rapaport Trade can let you know about activity on your account in four ways:
Rapaport Trade | Alerts under the bell icon at the top of the page when you're logged in on the web |
Sent to the email address on your profile | |
Mobile App | Push notifications from the Rapaport Trade app |
SMS or WhatsApp | A text when you have an unread Chats & Trades message |
You choose which alerts you get, and where. Your choices only apply to you, not to other users on your company account.
Change your notification settings
Go to My Account > Settings & Preferences > Notifications. You can also click the bell icon at the top of the page and select Settings.
For each notification type, tick where you want to receive it: Rapaport Trade, Email and/or Mobile App. Untick anything you don't want.
Click Save Changes.
Tip: to check which email address is used, hover over the info (i) icon next to Email.
Notification types
Buy Requests | Buyers auto matching suggestions · Buyers seller's suggestions · Sellers |
Diamonds & stock | Diamonds – Missing data · Report Incorrect Listing · Stock Change · Stock Expiry · Upload Reports |
Instant Inventory | Instant Inventory · Instant Inventory Inquiries |
Trading & contacts | Chats & Trades · Leads · Lists · Rating/Endorsement Request · Saved Search |
Prices & news | Price List · Rapaport News · Report Center |
Don't see all of these? Some notifications depend on your user permissions. Ask your company's Primary Account Holder to check them, or see Team Access & Permissions.
Chats & Trades: email, SMS and WhatsApp
The Chats & Trades row on the settings page has extra options for your messages. To change them:
Go to Notification Settings and scroll to the Chats & Trades row.
For regular emails when your trades are updated, tick Send all Chats & Trades notifications to [your email].
Under External notifications, tick or untick SMS if message remains unread and WhatsApp if message remains unread.
Check the phone number is correct.
Click Save Changes.
Good to know: SMS and WhatsApp alerts are on by default, using the phone number saved on your account. They never show who the message is from or what it says – they just tell you there's an unread message waiting.
For what each Chats & Trades alert includes, see Chats & Trades Notifications.
Notifications in the Rapaport Trade app
Log in to the app.
Tap Settings > Notifications.
Turn on the Email and Push alerts you want.
Tip: push notifications also need to be allowed on your phone. Go to your phone's Settings > Notifications > Rapaport Trade and turn on Allow Notifications.
View, clear and delete notifications
On the web
Click the bell icon to see your unread notifications.
Click Mark All as Read to clear them, or Show All Notifications to open the Notifications Center.
In the Notifications Center, select one or more notifications and click Delete.
In the app
Tap the bell icon.
Press and hold the notifications you want to remove.
Tap Delete.
Not getting notifications?
Check your settings – make sure the notification is ticked for the right channel in Notification Settings, and that you clicked Save Changes.
Emails – check your spam or junk folder, and that the email address on your profile is correct.
Push notifications – make sure notifications are allowed for Rapaport Trade in your phone's settings.
SMS or WhatsApp – check that the option is ticked in the Chats & Trades row and that your phone number is correct.
Missing options – ask your Primary Account Holder to check your user permissions.
Still stuck? Contact us and we'll help.