Account & Security
Logging in and keeping your account secure
By Philippa1 author20 articles
- Rapaport Trade (formerly RapNet) Login and Email TroubleshootingTroubleshoot login problems, reset your password, and fix missing password reset emails or verification code problems.
- What Is MFA and Why Is It Important?Learn what multi-factor authentication (MFA) is, how it secures your Rapaport Trade account, and why you should enable it today.
- Set Up MFA on Rapaport Trade (formerly RapNet)Follow these steps to set up multi-factor authentication (MFA) using an authenticator app or your phone.
- Rapaport Trade (formerly RapNet) Login & Password PolicyRules for login usage, password sharing, multiple users, and account access on Rapaport Trade.
- How many devices can log in to Rapaport Trade (formerly RapNet)?Rapaport Trade allows one login per user. What that means and what to do if you're blocked from logging in.
Profile & Settings
Set up and manage your company profile on Rapaport Trade
- How to Set Up and Update Your Rapaport Trade (formerly RapNet) Profiles: Company & PersonalA Step-by-Step Guide to Setting Up Both Your Company and Personal Profiles on Rapaport Trade
- Set Up or Update Your Rapaport Trade (formerly RapNet) Personal ProfileLearn how to edit your personal profile or change your email address
- Managing Your Rapaport Trade (formerly RapNet) Preferences, Privacy, and PermissionsManage your privacy, listing visibility, buyer contact settings, and gem visibility across countries with Rapaport Trade’s permissions.
- Managing Rapaport Trade (formerly RapNet) NotificationsChoose which alerts you get and how: on Rapaport Trade, by email, in the app, or by SMS/WhatsApp
- Block Trade with Specific MembersHow to Block Trade with Specific Members on Rapaport Trade
- How to Allow Members to Display Your Rapaport Trade (formerly RapNet) Listings on Their WebsiteGrant Permission for Others to Showcase Your Diamond Inventory on Their E-Commerce Site
- Why Isn't My Profile in the Member Directory?How to show your profile in the Rapaport Trade Member Directory, and what to do if it still doesn't appear.
Users & Team
Set up and manage your Rapaport Trade users, control who can access which features
- Set Up API Credentials for Your DeveloperGive your developer access to Rapaport APIs and SDK packages without sharing your login.
- Rapaport APIs and SDK PackagesThe Rapaport APIs and SDK packages available to Rapaport Trade members, with links to the developer documentation.
- Set up API Credentials for your ProgrammerGuidance on how to create & manage API Credentials for programmers and Tech teams
- Rapaport Trade (formerly RapNet) App TroubleshootingQuick fixes when the app won't open, keeps logging you out, isn't working properly or won't install.
- Supported Browsers and Display ProblemsSupported browsers, fixing a white screen on login, screen resolution, and using Rapaport Trade on a phone.
- Generating a HAR file for troubleshooting complex issues