If you can't see messages in Chats & Trades, your browser's site settings may be blocking them. This happens most often in Google Chrome.
Fix it in Chrome
Open Chrome and go to chrome://settings/content/cookies.
Under Sites that can always use cookies, add:
trade.rapaport.com
[*.]sendbird.com (Sendbird is our secure messaging provider)
Messages in Chats & Trades should now load properly.
Using a different browser?
If this happens in a browser other than Chrome, contact us and tell us which browser you're using so we can help.