Use this article if Rapaport Trade (formerly RapNet) shows a white screen, doesn't load properly, or doesn't fit your screen.
Supported browsers
Rapaport Trade supports the latest four versions of Google Chrome, Mozilla Firefox, Microsoft Edge, Opera and Safari.
Tip: Keep your browser up to date for the best performance and security. You can check your version at updatemybrowser.org.
White screen when logging in
Check you're using one of the supported browsers above, and that it's up to date.
Make sure your computer's operating system is up to date.
Make sure your browser allows cookies. Rapaport Trade needs them to load your account. Follow the steps for your browser below.
Google Chrome
Click the three-dot menu at the top right, then Settings.
Go to Privacy and security > Third-party cookies.
Under Sites allowed to use third-party cookies, click Add, enter [*.]rapaport.com and click Add.
Microsoft Edge
Click the three-dot menu at the top right, then Settings.
Go to Privacy, search, and services > Cookies.
Turn on Allow sites to save and read cookie data (recommended).
Safari (Mac)
Choose Safari > Settings, then click Advanced.
Make sure Block all cookies is not ticked.
Mozilla Firefox
Open the Firefox menu and choose Settings.
Click Privacy & Security.
Under Enhanced Tracking Protection, choose Standard.
Still seeing a white screen? Try a private or incognito window. If that works, clear your browser's cache and cookies, then log in again.
Page doesn't fit your screen
Rapaport Trade works best on screens wider than 1024 pixels. If your screen resolution is lower, you'll see a message on the site.
Windows
Select Start > Settings > System > Display.
Under Display resolution, choose the option marked (Recommended).
Mac
Choose the Apple menu > System Settings, then click Displays.
Choose a resolution, or click Default to use the best one for your display.
Using a phone?
The Rapaport Trade website isn't designed for phone screens. Use the free Rapaport Trade app instead, from the App Store (iPhone and iPad) or Google Play (Android).
Problems with the app? See Rapaport Trade App Troubleshooting.
Contact us
Still stuck? Contact us and tell us which browser and device you're using. In the app, you can also chat with us.