If you are using the diamond API, your programmer will need to include an inquiry form and a way to manage customers. Refer to this documentation for support and guidance.
Instant Inventory Notifications
Diamond inquiries: Rapaport Trade sends you an email when a customer submits a diamond request
Sample of Diamond Request form via the Widget
Follow up: Open Instant Inventory in the left-hand navigation and go to the Inquiries tab — every inquiry lands there, whether or not you've opened the email yet.
The Instant Inventory Inquiries page
Click on the Instant Inventory icon on the left navigation bar > Inquiries tab.
Click on an inquiry and add the customer to My Contacts, open the item page, or contact the Rapaport Trade seller in Chats & Trades.
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