If you are using the diamond API, your programmer will need to include an inquiry form and a way to manage customers. Refer to this documentation for support and guidance.

Diamond inquiries: Rapaport Trade sends you an email plus a Rapaport Trade notification

Sample of Diamond Request form via the Widget

Rapaport Trade Notification: Click on the notification to move to Instant Inventory’s Inquires page to follow up with the customer

Click on the Instant Inventory icon on the left navigation bar > Inquiries tab.

Click on an inquiry and add the customer to My Contacts, open the item page, or contact the Rapaport Trade seller in Trade Center.

Related Article & API's:

Managing your notifications

Instant Inventory API's