No. Each login is for one person, and every member agrees not to share it when they join. If colleagues need access, add them as users on your account. Additional charges may apply. See User Management Basics.

Check that no one else is using your login. Sharing a login breaks our policy and can lead to restricted access or a blocked account. See How many devices can log in to Rapaport Trade?

Use your email address. It's the easiest way to log in and to recover your account if you forget your password.

We strongly recommend it. Multi-factor authentication (MFA) stops anyone else getting into your account, even if they have your password. We recommend Google Authenticator. You can also get codes by SMS or phone call. See Set Up MFA on Rapaport Trade.

Start with Login and Email Troubleshooting. If you still can't get in, contact us. We'll need to verify that you're the account holder before we can help.

Your profile is what other members see when they look at your listings, get a message from you or find you in the Member Directory. A logo, a clear description and full contact details help members recognize and trust your business. See How to Set Up Your Company and Personal Profiles.

Only the Primary Account Holder. Other users can update their own personal profile.

A new logo shows straight away. Most other changes take up to 1–2 business days, because your Rapaport Trade Account Manager checks them before they go live. A new email address is also an exception: you verify it yourself from a link we send to the new address.

Not directly. Contact your Account Manager and they'll help.

Check two settings. In your company details, Display my Profile in The Member Directory Search must be ticked. Each user also has a Show in Member Directory setting, which the Primary Account Holder can turn on in Rapaport Trade Users. See Why Isn't My Profile in the Member Directory?

Search by shape, size, color, clarity, lab and more in The Rapaport Trade Diamond Search Engine. If you can't find what you need, post a buy request so sellers come to you. See Introduction to Buy Requests.

Read Guide to Uploading Diamonds on Rapaport Trade, then check Diamond Listing Requirements to make sure your listings qualify.

In Chats & Trades. You can message the other member, send an offer and agree it in one place. See Using Chats & Trades.

Select Rapaport Price List in the main menu. See How to Access and Read the Rapaport Price List.

Select Support in the main menu, or contact us here.

We post every update on our Rapaport Trade updates page.